General Voucher Conditions of Salus Global EOOD
§ 1 Scope (1) Salus Global EOOD, Office Building Ivsi Pul, West Industrial Zone, 9000 Varna, Bulgaria (hereinafter also referred to as: "Provider" or "Seller") offers to its affiliated distribution partners the purchase of vouchers redeemable in the Voucher Online Shop ("SALUS VOUCHERS"). The General Voucher Terms and Conditions (hereinafter: GTC) apply regardless of whether you (hereinafter also: the customer) are a consumer, entrepreneur or merchant. The conclusion of a contract is only possible with persons who are registered sales partners of Salus.
(2) All agreements between you and us concerning the purchase contract result, particularly from these GTCs, our written order confirmation and our declaration of acceptance
(3) We do not accept any deviating conditions of the customer. This shall also apply if we do not expressly object to the inclusion.
(4) We reserve the right to change our online store and the GTC anytime. Their order and redemption of SALUS VOUCHERS shall be governed by the GTC as amended from time to time, which are in force at the time of the order.
§ 2 Conclusion of Contract; Subject Matter of the Contract; Activation of SALUS VOUCHERS
(1) The presentation and advertising of items in our online store do not constitute a binding offer to conclude a purchase contract.
(2) By submitting an order via the online store by clicking the button "Order subject to payment," you place a legally binding order. You shall be bound by the order for two (2) weeks after placing the order; your right to revoke your order, if any, according to § 3 shall remain unaffected.
(3) We will immediately confirm the receipt of your order placed via our online store by e-mail. Such an e-mail does not constitute a binding acceptance of the order unless the acceptance is declared simultaneously in addition to the confirmation of receipt.
(4) A contract is only concluded when we accept your order by a declaration of acceptance or delivery of the ordered items.
(5) Upon conclusion of the contract, a claim for handover of the acquired SALUS VOUCHERS is established following these GTCs. When you purchase SALUS VOUCHERS for the first time, you will receive a code that you must enter on the seller's website; upon successful code entry, your SALUS VOUCHERS will be visible as a voucher in your back office. In case of further purchases, your SALUS VOUCHERS will be immediately visible in your back office as a voucher. The SALUS VOUCHERS visible in your back office can be redeemed in the Salus Voucher online store as part of the product purchase.
§ 3 Right of withdrawal
Suppose you are a consumer (i.e., a natural person who orders for a purpose that cannot be attributed to your commercial or independent professional activity). In that case, you can withdraw following the statutory provisions.
Cancellation policy Right of withdrawal You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the last goods. To exercise your right of withdrawal, you must contact us, Salus Global EOOD, Office Building Ivsi Pul ,West Industrial Zone, 9000 Varna, Bulgaria, e-mail: , of your decision to revoke this contract utilising an explicit declaration (e.g., a letter or e-mail sent by post). You can use the enclosed sample revocation form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you notify the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; you will not be charged for this repayment. We may refuse to refund you until we have received the goods or provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and no later than fourteen days from the day you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods, which is not necessary to inspect the condition, properties and functioning of the goods.
§ 4 Cancellation; Retention of Title
(1) The purchases made by SALUS VOUCHERS are final in that no refund or cancellation of the purchases can occur unless mandatory legal provisions require this or these General Terms and Conditions expressly provide for it.
(2) SALUS VOUCHERS shall remain the property of Salus until payment has been made in full.
§ 5 Prices
(1) All price quotations in our online store are gross, including the statutory value-added tax.
(2) The price, including VAT, is also displayed in the order mask before you submit the order.
§ 6 Terms of payment; set-off and right of retention
(1) The purchase price is due immediately with the order and can be paid exclusively in euros. The customer can find the service provider used for the selected payment method in the notes in the online store.
(2) You are not entitled to offset against our claims unless your counterclaims are legally established or undisputed. You are also entitled to offset against our claims if you assert notices of defects or counterclaims from the same purchase contract.
(3) As the purchaser, you may only exercise a right of retention if your counterclaim arises from the same purchase contract.
§ 7 Redemption of SALUS VOUCHERS; Prohibition of Resale or Resale
(1) The voucher balance to SALUS VOUCHERS cannot be paid out and does not bear interest.
(2) To redeem your SALUS VOUCHERS, please use the code you received as part of the activation of your SALUS VOUCHERS.
(3) The SALUS VOUCHERS can be redeemed only once. An exchange is no longer possible with the completion of the redemption process. SALUS VOUCHERS must be redeemed in its name and for its account. Redemption in another's name is not permitted.
(4) The acquisition of SALUS VOUCHERS for resale or resale is permitted only with the provider's prior written consent.
§ 8 Warranty; Statute of Limitations
(1) For customers who are entrepreneurs: Notwithstanding Section 438 (1) No. 3 of the German Civil Code (BGB), the general limitation period for claims arising from material defects and defects of title shall be one year from delivery of the goods. Statutory regulations mandatorily providing for a more extended limitation period shall remain unaffected.
(2) For customers who are consumers: We shall be liable for material defects or defects of title of delivered items following the applicable statutory provisions, in particular §§ 434 et seq. BGB. The limitation period for statutory claims for defects is two years and begins with the delivery of the goods.
§ 9 Liability
(1) We shall be liable to you in all contractual and non-contractual liability cases in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.
(2) In other cases, we shall only be liable - unless otherwise stipulated in para. 3 - in the event of a breach of a contractual obligation, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which you as the customer may regularly rely (socalled cardinal obligation), limited to compensation for the foreseeable and typical damage. In all other cases, our liability is excluded subject to the provision in paragraph 3.
(3) Our liability for damages arising from injury to life, body or health and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.
§ 10 Copyrights
We have copyrights on all pictures, movies and texts published in our online store. Using pictures, films and texts is not permitted without our express agreement.
§ 11 Applicable law and place of jurisdiction; dispute resolution
(1) Contracts between the provider and the customer shall be governed by the laws of the Republic of Bulgaria Law of the Republic of Bulgaria to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the limitation of the choice of law and the applicability of mandatory provisions, in particular of the state where the customer as a consumer has his habitual residence, shall remain unaffected.
(2) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be Bulgaria.
(3) Dispute Resolution: The EU Commission has created an Internet platform for online dispute resolution. The platform is a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
Status of the GTC: September 1, 2024